Digital process automation brings together people, applications, devices, and information across an organization to produce a truly agile and digital organization. Digital process automation is often referred to as the next generation or evolution of business process management (BPM). Like BPM, digital process automation focuses on improving and digitizing the processes in an organization. However, digital process automation extends a bit further, to enable your entire organization to build smart apps and digitize all your processes—creating an engaging digital experience for customers.
Basic back-end integration, collaboration tools, and cloud-based architecture are the primary supporting technologies that businesses use to manage processes and automation efforts in an organization. Increasingly, robust and real-time analytics are being deployed and used with digital process automation.
Digital process automation goals are more focused on customer experiences, digital transformation, and innovation. Eventually, adding value to business through cost and resource optimization.